尊敬的纳税人、缴费人：

为持续做深做实做细深圳市税务局“税路通·圳行动”服务品牌建设工作，助力深圳优化国际营商环境，主动对接“引进来”“走出去”企业和外籍纳税人缴费人诉求，我局将于2024年9月29日上线12366多语种留言咨询服务，现将有关事项通告如下：

Dear taxpayers and fee payers,

To further promote the brand "Tax Express·Shenzhen Actions" of  Shenzhen Tax Service, and to optimize the international business environment of Shenzhen and proactively meet the needs of inbound and outbound enterprises as well as foreign taxpayers and fee payers, we are going to launch the 12366 Multi-language Message Consultation Service on September 29, 2024. We hereby notify you of the relevant matters as follows:

一、服务范围

12366多语种留言咨询服务提供中、法、俄、日、英5种语言的网络留言服务，功能模块中还可查看热点问题。

1.Scope of the Services

The 12366 Multi-language Message Consultation Service offers online consultation in 5 languages, including Chinese, French, Russian, Japanese, and English. Users can also obtain hot topics within the function module.

二、服务入口

1.点击深圳市税务局官网【首页】-【12366多语种留言咨询】图标进入；

2.点击深圳市税务局官网【首页】-【我要咨询】-【多语种留言咨询】进入；

    3.扫描以下二维码。

（扫码体验）

2.Access to the Service

(1) Click on the 【Home】-【12366 Multi-language Message Consultation】 icon on the official website of Shenzhen Tax Service to enter;

(2) Click on the 【Home】-【I want to consult】-【Multi-language Message Consultation】 icon on the official website of Shenzhen Tax Service to enter;

    (3) Scan the following QR code.

（Scan the QR code for accessing）

三、使用须知

1.答复期限。留言成功后，我局将于5个工作日内容给您答复，请留意短信提示；

    2.进度查询。留言成功后，您可通过12366多语种留言咨询模块中查询功能跟进处理进度、查看答复结果。

（进度/结果查询示意图）

3. User instructions

(1) Response Time: After successfully leaving a message, we will reply to you within 5 working days in general. Please pay attention to the SMS notification.

(2) Progress Inquiry: After successfully leaving a message, you can inquire about the progress and check the reply result through the inquiry function in the 12366 Multi-language Message Consultation module.

(Diagram for Progress/Result Inquiry)

如有问题，您可致电0755-12366。

特此通告。

国家税务总局深圳市税务局

2024年9月28日

For any inquiries, please feel free to reach out to us at 0755-12366.

We hereby notify you accordingly.

Shenzhen Tax Service, State Taxation Administration

                  September 28, 2024