Answer: When the system prompts that “invoice has no online information”, you can submit an application for export information query in the module of “I want to handle tax items” - “Export Tax Refund Management” - “Export Tax Refund (Exemption) Declaration” - “Export Information Query” of E-tax and reissue invoice information.

Source: State Taxation Administration;

https://www.chinatax.gov.cn/chinatax/c102449/c5232655/content.html